1. What are your prices?
Our prices are subject to change depending on the design, material, size, and other market factors. After you contact us for further information, we will send you an updated price list.
2. Do you have a minimum order quantity?
Yes, usually our minimum order is 1 piece. If you want to resell in much smaller quantities, we recommend you check out our website.
3. Can you supply the relevant documentation?
Yes, we can provide most documentation, including Certificates of origin, insurance, and other export documents where required.
4. What is the average lead time?
For samples, the lead time is about 7 days. For mass production, the lead time is 30-45 days after receiving the deposit payment. The lead times become effective when (1) we have received your deposit, and (2) we have your final approval for your products. In all cases, we will try to accommodate your needs. In most cases, we can do so. If need to make a clay mold, it may need extra time about 30 days.
5. What kinds of payment methods do you accept?
You can make the payment to our bank account, Western Union, or PayPal: 40% deposit in advance, and 60% balance after you confirm the products before shipping.
6. How do I check on my order status?
If you would like to check the status of your order, we encourage you to refer to your order confirmation where you will find the lead time for the items you ordered. Please note that the lead times reflected are approximate. Shipping transit times add one to three weeks to your lead time depending on the item shipping method used and destination.
In general, most items ship in 4-8 weeks depending on the complexity of the items, and take approximately 7-14 business days for delivery to you. Once your item has been shipped you will receive an email from us.
We are always here to answer any questions you might have. So please do not hesitate to contact us.
